Why Airlines Need Competition
The airline keeps a virtual monopoly for intra-Caribbean flights, plus it reveals. When they canceled a flight because of “technical factors”. People realised the real reason had been economic climate since the flight had been badly scheduled. No apology, let-alone payment. Another time we very nearly missed a flight because it left half an hour early. Since I have just had hand luggage it was therefore convenient to kick me personally out. On many occasions my luggage had been lost and in many cases I experienced to go to the airport myself. Another time I became rejected boarding although I’d a confirmed scheduling although I could show the itinerary imprinted by a travel broker.
Today I happened to be on a flight to St Maarten. Whilst in transportation in Antigua I was given a boarding pass for a belated afternoon flight, while I remembered having scheduled a 5 hours earlier in the day early morning trip. Initially the check-in agent said the flight had been complete, but later on it appeared there was clearly a totally free seat. The Antigua manager on duty, only wished to put myself on earlier flight without a penalty basically could offer evidence that I booked the earlier trip. She also recognized it might have happened your reservation ended up being changed since the early in the day trip was complete and admitted so it would-have-been illogical to book a flight with a 6 time transportation time. Just by paying a penalty I became permitted on the earlier in the day trip. Nevertheless that trip would not leave because of motor issues.
Again and again the flight had been delayed with successive announcements that flight would leave by 50 percent an hour or so. Once we were known as in to go directly to the gate we had been expected to wait patiently in an assembly line. Everyone needed to are a symbol of 20 minutes. Upon arrival in St Maarten after waiting 40 mins for my case it had been not truth be told there. There was no agent to manage baggage issues; various other agents stated there is no person fromthe airline around and I would best go to the admission office. They in turn referred us to the (only) check-in agent. After waiting lined up for guests to test in a note was made on a minuscule sheet of paper. After arrival for the subsequent journey we labeled as all of their figures in St Maarten; nothing of this phones had been answered. Later on, when I took a taxi on airport, I was informed this happens when they’re hectic with an incoming or departing flight. After spending a while chatting to passengers whom missed their international routes because their Liat flight emerged in late -they had been awaiting hours without having any care-, At long last got my baggage at 4:45 pm. My afternoon had been ruined.
On return travel there was clearly just an hour delay but once more: no luggage. Two days later At long last got it.
The attitude of the staff is typically friendly, but there are exceptions that I would personally perhaps not phone rude, but they are obviously not thinking about supplying reasonable service for their customers. Possibly these are typically instructed by their particular management to prevent complimentary services whatever it takes.
After their particular just major rival dropped out,they significantly enhanced their rates. Sometime ago, they hired all pilots of a small competing flight -all at same time-, operating that flight practically off business. Because sad because it’s, there is absolutely no substitute for Intra-Caribbean travel, except the boat, which -at times- can be faster plus the north Caribbean where a number of little local air companies are active.
Tourists showing up in the Caribbean with intercontinental routes normally have 2 free baggages. Since this airline cannot take part in checking right through to final destination any longer (there be seemingly no plans anymore along with other airlines to issue intercontinental passes including theirs), passengers need certainly to sign in again. And acquire presented with large baggage charges which are never waived in so far as I have seen.
On the good side,they offer comprehensive Intra-Caribbean routes throughout the whole area that are absolutely essential. The moral of the article: be cautious whenever you fly on channels ruled by one flight only. The lack of competition is not good-for their particular commercial and website attitude.
James Post relocated to Grenada after a lifetime career in advanced electronics industry within the Netherlands, where he was known as the “Ultimate Frequent Flyer”. In 2000 he believed it absolutely was time for a change and moved to the Caribbean to appreciate their dream: to create a tiny, sustainable resort (http://www.paradisebayresort.net).
Relevant Airlines Articles